At liappfy™, we want every order to arrive safely, accurately, and with clear delivery expectations. This Shipping Policy outlines how orders are prepared, dispatched, tracked, and delivered to customers.
Our Shipping Philosophy
liappfy™ offers thoughtfully selected products designed to bring greater comfort, function, and enjoyment to everyday life.
To provide a broader product selection while keeping prices accessible, some orders may be dispatched directly from approved suppliers, production facilities, or international fulfillment centers.
This fulfillment model helps us:
Provide a wider range of practical and well-designed products
Avoid unnecessary retail and storage expenses
Maintain competitive prices for our customers
Coordinate inventory across multiple fulfillment locations
Because products may ship from different facilities, delivery times and package arrival dates can vary. We appreciate your patience while your order makes its way to you.
1. Processing Time & Shipping Fee
Orders are reviewed before shipment to confirm payment, product availability, shipping details, and package preparation.
Order Processing Time:
Please allow approximately 2 to 4 business days for your order to be processed before it leaves the fulfillment facility.
Business days do not include weekends or public holidays.
Peak Seasons (Holidays / New Year):
During holidays, promotional events, or other periods of unusually high order volume, processing may require up to 5 business days.
Shipping Fee:
A flat shipping charge of $5.99 applies to each order, regardless of the shipping destination, unless a different rate or free-shipping promotion is displayed during checkout.
The final shipping charge will always be shown before payment is completed.
2. Estimated Delivery Times
Delivery time begins after the order has been processed and handed to the shipping carrier.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10 to 15 business days |
| Canada / United Kingdom / Australia | 11 to 16 business days |
| Other International Destinations | 15 to 20 business days |
These timeframes are general estimates rather than guaranteed arrival dates.
Actual delivery may be affected by factors outside our control, including:
Carrier delays
Severe weather
Public holidays
Incorrect or incomplete delivery information
Customs inspections
Remote delivery locations
Unexpected transportation disruptions
Orders containing multiple products may be shipped separately and arrive in more than one package. Customers will not be charged an additional shipping fee when an order is divided into multiple shipments.
3. Order Tracking
After your order has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout.
This email will normally include:
Your tracking number
The shipping carrier or tracking provider
A link or instructions for checking delivery progress
Tracking information may take 1 to 3 business days to become active after a shipping label has been issued.
A delay in the first tracking update does not necessarily mean the package has stopped moving. Some carriers scan parcels only after they reach the next transportation facility.
Please review your email inbox and spam or junk folder before contacting customer support about missing tracking information.
4. Customs, Duties & Taxes
International shipments may be delivered on a Delivered Duty Unpaid basis, depending on the destination and local import rules.
This means that the customer may be required to pay:
Customs duties
Import taxes
Value-added tax
Local handling or clearance charges
Any other fees required by the destination country
These charges are determined by local customs authorities and are not included in the product price or shipping fee unless clearly stated during checkout.
liappfy™ and Beverly Pets do not control these charges and cannot predict the amount that may be assessed.
Customers are responsible for understanding the import requirements that apply in their country. Delays caused by customs inspections, documentation reviews, or unpaid import charges are outside our control.
If an international package is refused because customs charges were not paid, any refund will be handled according to our return and refund policies after the package is returned and inspected.
5. Order Modifications & Cancellations
We begin preparing orders shortly after they are placed.
To request an address correction, product change, or cancellation, please contact us at:
Requests must be submitted within 12 hours of placing the order.
Please include:
Your full name
Order number
Email address used during checkout
The exact change you are requesting
We will make a reasonable effort to complete your request. However, changes and cancellations cannot be guaranteed once an order has entered processing, packing, or shipment.
After an order has been dispatched, the shipping address cannot be changed by our customer support team.
Customers are responsible for checking that all delivery details are complete and accurate before completing checkout. We are not responsible for failed delivery caused by an incorrect address submitted by the customer.
6. Lost or Damaged Packages
We understand how disappointing it can be when a shipment arrives damaged or does not arrive as expected. Our customer support team will review eligible cases and help determine the appropriate resolution.
Damaged Items
If an item arrives damaged, please contact us within 72 hours of delivery.
Your message should include:
Your order number
A clear photo of the damaged item
A photo of the external shipping package
A photo of the shipping label
A brief explanation of the damage
After reviewing the information, we may provide a replacement or another suitable resolution at no additional product cost.
Damage claims submitted without clear supporting photos may take longer to review.
Lost in Transit
An order may be considered lost when the shipping carrier confirms that the package cannot be located or delivered.
When a shipment is officially confirmed as lost in transit, we may arrange a replacement at no additional product cost.
A package will not be considered lost solely because tracking updates are temporarily delayed.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
Check around the entrance, mailbox, garage, or other safe delivery areas
Ask household members or neighbors whether they accepted the package
Wait until the end of the delivery day, as some carriers update tracking before completing the final delivery
Contact the shipping carrier for delivery details
If the package still cannot be found, contact our customer support team with your order number and tracking information.
Returned or Undeliverable Packages
Packages may be returned to the sender because of:
An incomplete or incorrect address
Repeated failed delivery attempts
The recipient refusing the package
The package not being collected from a pickup location
Unpaid customs or import fees
When a shipment is returned for one of these reasons, additional shipping charges may apply before it can be sent again.
Contact Information
For shipping questions or assistance with an existing order, please contact:
Brand: liappfy™
Company Name: Beverly Pets
Address: 4156 Beverly Blvd, Los Angeles, CA 90004, United States
Phone: +1 (213) 385-7211
Email: service@hsajsami.asia
When contacting us about an order, please include your order number so our team can locate the purchase and assist you more efficiently.