At liappfy™, customer satisfaction is an important part of every purchase. We understand that an item may occasionally arrive damaged, differ from expectations, or need to be returned.
This policy describes the conditions, procedures, and timeframes that apply to return, exchange, and refund requests made through our store.
1. Return Eligibility
Customers may submit a return request within 30 days from the date the order is delivered.
To qualify for a return, the product must generally meet all of the following requirements:
The item remains unused, unworn, unwashed, and unaltered
All original labels, tags, accessories, manuals, and included parts are present
The product is placed in its original packaging
The item is in a condition suitable for inspection and resale
A valid receipt, order confirmation, or other proof of purchase is provided
Products showing signs of use, installation, damage, modification, improper handling, or missing components may not qualify for a return.
The 30-day return period begins on the delivery date shown by the shipping carrier.
2. How to Start a Return
Before mailing any item, please contact our customer support team at:
Your return request should include:
Your full name
Your order number
The email address used to place the order
The name of the product being returned
The reason for the return
Clear photographs when the item is damaged, defective, or incorrect
After reviewing your request, our team will confirm whether the item is eligible and provide the appropriate return instructions.
When applicable, we may provide a return shipping label or specific shipping directions. The return destination may vary depending on the product, supplier, and fulfillment location.
Important:
Do not mail a product to the address printed on the original package unless our customer support team has instructed you to do so.
Items returned without prior approval, without the required information, or to an unauthorized location may be refused and may not qualify for a refund.
Return requests should be submitted within the applicable return period. Sending an email does not automatically guarantee approval.
For additional return questions, please contact service@hsajsami.asia.
3. Damages & Issues
Please examine your order as soon as it is delivered.
Contact us promptly if:
The product arrived damaged
The item is defective
You received the wrong product
A component or accessory is missing
The package appears to have been damaged during transportation
To help us review the issue efficiently, please provide your order number and clear photographs of:
The affected item
The product packaging
The outer shipping package
The shipping label
The damaged, missing, or incorrect area
Damage or order-error claims should preferably be submitted within 72 hours of delivery.
After reviewing the evidence, we may offer an appropriate solution, such as:
A replacement item
A replacement component
A partial refund
A full refund
Another resolution agreed upon with the customer
Please keep the item and all packaging until our team has completed the review. Discarding the product or packaging before the claim is assessed may affect our ability to verify the issue.
4. Exceptions / Non-Returnable Items
Some products cannot be returned because of hygiene, safety, customization, legal, or product-condition requirements.
Non-returnable categories may include:
Perishable products, including food, flowers, and live plants
Made-to-order, engraved, customized, or personalized merchandise
Opened or used beauty, grooming, hygiene, or personal-care products
Products that directly contact a person or pet and cannot be safely resold after opening
Hazardous materials, chemicals, flammable liquids, aerosols, or gases
Items damaged through misuse, improper assembly, neglect, or unauthorized modification
Products returned without their original packaging, parts, or accessories
Gift cards or other non-refundable store credit products
Unless otherwise required by applicable law, original shipping charges and expedited delivery fees are generally non-refundable after an order has been shipped.
Clearance items, final-sale products, and certain promotional items may not qualify for return when they are specifically marked as non-returnable before purchase.
An item purchased with a regular discount code is not automatically considered final sale unless the product page or checkout clearly states otherwise.
Please contact us before returning an item when you are uncertain about its eligibility.
5. Exchanges
We do not guarantee direct product-for-product exchanges because inventory availability can change while a return is in transit.
The most efficient exchange process is generally to:
Request a return for the original product
Wait for the return to be approved
Send the eligible item according to the provided instructions
Place a separate order for the preferred size, color, model, or replacement product
A new order may be placed before the return is completed when the replacement is urgently needed, but the new purchase will be processed as a separate transaction.
Replacement products remain subject to current pricing, availability, shipping fees, and promotional terms.
When an exchange is required because we sent an incorrect or defective item, our support team will provide instructions based on the circumstances of the order.
6. European Union – 14-Day Cooling-Off Period
Customers whose orders are delivered within the European Union may have the right to withdraw from an eligible distance purchase within 14 days after receiving the goods, without providing a reason, subject to applicable consumer-protection laws.
To exercise this right, the customer must notify us within the required period at:
The returned product should be:
Unused beyond what is reasonably necessary to inspect it
Unworn and unwashed
Complete with its original tags and accessories
Returned in its original packaging whenever reasonably possible
Accompanied by valid proof of purchase
The customer may be responsible for return shipping costs unless the product was defective, incorrect, or applicable law requires otherwise.
The cooling-off right may not apply to certain categories, including:
Personalized or custom-made goods
Perishable items
Sealed hygiene or personal-care products after the seal has been broken
Products that cannot be returned for health or hygiene reasons after opening
Digital products or services already supplied with the customer’s consent
This section does not reduce any additional rights provided under applicable European consumer law.
7. Refunds
After an authorized return is delivered, our team will inspect the product and confirm whether the refund has been approved.
Inspection may include checking:
The condition of the product
Original packaging and included components
Signs of use, wear, installation, or modification
The reason stated in the return request
Whether the correct item was returned
If the return is approved, the refund will normally be issued to the original payment method used for the purchase.
Please allow up to 10 business days after approval for us to submit the refund.
Additional processing time may be required by your bank, credit card issuer, PayPal, or other payment provider before the funds appear in your account.
Shipping fees, handling fees, customs charges, and return postage may be deducted or excluded from the refund when permitted by law and when the return is not caused by a defective, damaged, or incorrect item.
A refund may be reduced or denied when:
The returned item shows signs of use or damage
Parts, accessories, or packaging are missing
A different product was returned
The return was sent without authorization
The request was submitted outside the eligible return period
The item belongs to a non-returnable category
The package was refused because the customer did not pay customs charges
You will be notified by email regarding the result of the inspection.
If more than 15 business days have passed since receiving confirmation that your refund was approved, please contact:
Include your order number and refund confirmation details so we can review the payment status.
8. Return Address
All returns must be approved before shipment.
Do not return an item without receiving written instructions from our customer support team. Depending on the product and fulfillment location, an approved return may need to be sent to a designated warehouse or processing center.
When our team specifically authorizes a return to the company address, use:
Beverly Pets
4156 Beverly Blvd
Los Angeles, CA 90004
United States
Packages sent to this address without prior authorization may not be accepted, recorded, or refunded.
Customers should use a trackable shipping service and retain the return receipt and tracking number until the return has been fully processed. liappfy™ is not responsible for unauthorized return shipments that are lost, misdirected, or delivered to an incorrect address.
Contact Information
For return, exchange, damage, or refund assistance, please contact:
Brand: liappfy™
Company Name: Beverly Pets
Address: 4156 Beverly Blvd, Los Angeles, CA 90004, United States
Phone: +1 (213) 385-7211
Email: service@hsajsami.asia
Please include your order number in all order-related messages so our team can locate your purchase and respond more efficiently.